Frequently Asked Questions

Post Conference Questions

Where are the recordings?

The recordings are currently being edited, uploaded and verified by the team. You will get an email when they are ready for you to view. Thank you for your patience.

Will I get a CPE certificate?

Yes, these will be sent out in the next few weeks.

Where do I access the eJournal and Recordings?

Right here on this website. Click login on the menu and login to access your eJournal and recordings (when available). If you have not yet logged in or you have forgotten your password, please see the next question.

What if I forget my password to this website? OR what if I have not logged on before?

There is a link to reset your password when you goto the login page. Enter your email address, and a new password link will be emailed to you. Follow the instructions and you can set a new password.

Can I become a member of the AIK Ltd and/or AKA Inc?

Absolutely, we’d love to have you! Check your eJournal for a special offer, exclusive for delegates wishing to join the AIK Ltd and/or AKA Inc.

What if I have a question not answered here?

Please email us at info@reinventingreconnecting.com and we will get back to you. Note that we are not as responsive now that the conference has concluded, but we will get back to you!

Pre Conference Questions

Where is my link to the conference?

Don’t worry, it will arrive in your inbox shortly before the conference begins. This is to ensure the smoothest possible running of the event (and let’s be honest, an email can get lost in your inbox, so being closer to the top is always easier to find!).

How can I get the latest version of Zoom?

You can check which version you’re currently running.

The latest version of Zoom is available here

I’m not good with Zoom, how can I learn?

We were all newbies at one stage! We are opening the conference 30 minutes before the scheduled time each day of the conference to give you an opportunity to iron out any technical issues you have and answer any questions.

Also watch the videos on this page, or search google for answers. We are also here to help so you can email us info@reinventingreconnecting.com.

What if I forget my password to this website?

There is a link to reset your password when you goto the login page. Enter your email address, and a new password link will be emailed to you. Follow the instructions and you can set a new password.

We recommend using a strong password, and the use of a password manager which can safely store your passwords and fill them in for you when you are browsing. This way you need only remember a master password to your password manager. There are many good password managers available today from free to expensive, such as this list: The best password managers in 2021.

Help! Zoom isn’t working!

Click here for a handy troubleshooting guide to Zoom. Obviously it’s more efficient if you can determine and correct your issue before contacting us, however if you’re still having issues, do get in contact with us at info@reinventingreconnecting.com and make sure you send us a phone number so we can call you to help you faster (if in Australia).

What if my internet cuts out?

You can try:

  • waiting a few minutes and trying again (it often resolves itself)
  • if you know very little and want support, you can often call your Internet Service Provider for help (and do more steps below to try figuring it out yourself while you wait in the queue)
  • you can check:
    • is it the internet, or the whole computer/tablet/phone? Can other programs/apps like browsing or news/weather access the internet? Try disconnecting from the internet and reconnecting.
    • the wireless (WIFI) connection from the computer to the broadband router or modem that delivers your internet – Note the number of bars in the WIFI symbol button to see if you have good WIFI reception. If the problem is the WIFI connecting your computer, you could bypass WIFI via an ethernet cable rather than relying on your WIFI. This link has more tips and suggestions.
    • Internet Service Provider’s performance – You can test your internet service provider on a speed test site such as this one: Speedtest by Ookla.
  • reboot your PC, laptop, phone or tablet
  • reboot your broadband router or modem
  • tethering from your mobile phone – where you use your mobile phone’s internet connection for your computer or laptop. Please check you have enough GB free for the month so you don’t run up a large bill with your Internet Provider!
  • Do you have a smart phone (iPhone or Android) or a tablet? Almost all can run the Zoom app, and you can participate nearly fully as per these instructions. The screen is small, but the features are 95% there. See the video above for tips on how.
  • do you have a fellow kinesiologist living nearby? Some delegates are planning to attend the conference together, or meet up for dinner.
  • if all else fails, you will still get access to the video recordings, but do keep trying, we miss your lovely face!

What if the speaker’s internet cuts out?

We can control many things, but some things are just out of our hands! We’ll do our best to prepare our speakers for the worst, but these things happen. We’ll also have some back ups prepared, just in case. You can help us out by going with the flow!

What if something goes wrong with a recording?

We have a number of backups in place to mitigate this risk, but there is still a chance the technical gremlins will strike. We can’t guarantee each speaker will be recorded, but we’ll be doing our very best. Note that if the speaker loses their internet (for example), we won’t be able to provide a recording. Fingers crossed it all goes to plan!

I can’t attend some of the live presentations, will there be recordings included in the ticket?

Yes! Although we can’t guarantee technical gremlins will prevent us recording all presentations in their entirety, we are taking steps to minimise that risk and we’re confident we can provide video recordings for all presentations. Please note, recordings will not include live Question and Answer time after most presentations.

Will the recorded videos be the same as the live presentations?

Not exactly, no. The recorded videos will include all of the information presented but not the live Question and Answer time after the conclusion of the presentation, if applicable. Recordings will also not include anything that happens in between presentations such as welcome messages or minor activities.

Will I get CPE (Continuing Professional Education) points for this online conference?

Both the AIK Ltd and AKA Inc have confirmed members will receive 15 CPE points for purchasing a ticket to this online conference (note, you do not have to attend the online conference live to receive these points). If you purchase recordings after the online conference, AIK Ltd/AKA Inc members will be eligible for 13 CPE points as recordings will not include Q&A time.

All delegates will receive a CPE certificate, so if you require CPE for another professional association, you will need to check eligibility for CPE points with your association.

Can I become a member of the AIK Ltd and/or AKA Inc?

Absolutely, we’d love to have you! Check your eJournal for a special offer, exclusive for delegates wishing to join the AIK Ltd and/or AKA Inc.

Zoom Information

We will be using Zoom meetings for the conference. That means you will be able to turn on your video for everyone to see you (but don’t worry, you can turn it off at any time). Here are some videos that may help you prepare for the conference.

How to download Zoom

Note: You do not need a Zoom account for this online conference. You do need to download Zoom.

Windows:

Apple Mac:

How to join a Zoom meeting

What is a breakout room?

How to update your Zoom software

How To Configure Your Zoom Meeting Audio/Video

Zoom Tutorial: Basics for Students

How To Use Zoom Mobile App (Zoom on Phone and Tablet)